|
| • |
Always obtain a copy of the work order when you leave the vehicle,
and a copy of the completed repair order on picking up your vehicle.
Be sure that the work order reflects your own words and comments.
If your complaint(s) are misstated have the Service Advisor revise
and/or add your corrected comments. |
| • |
If
you previously brought your car to the dealer for the same complaint
but the dealer could not duplicate your concern, demand a test drive
with the Service Advisor or Manager. Attempt to duplicate the problem
during the drive. If successful, have the technician write on the
repair order "Verified customer's complaint." |
| • |
If
the problem recurs, even if only five minutes later, and you leave
your car at the dealer again, have the technician write up a new work
or repair order, with a separate and new repair order number. This
prevents the dealer from combining several repair visits into one. |
| • |
These
steps will help to create a complete record of the vehicle's history
and may be important to prove and win your case. |